RANKED Support
Help with workouts, ranks, accounts, or your training data.
Contact us
Email hello@minzystudios.com. Include what you were doing, what you expected, and your iPhone model if you are reporting a bug.
Email RANKED SupportYour training data
RANKED saves your workouts on your iPhone. You can export or reset your training data from Settings inside RANKED. If you created an optional account, your training is also backed up to your private cloud account so you can restore it on another device.
Accounts, Gym, and connections
An account is optional and only needed for cloud backup, the private invite-only Gym, and private direct connections. For each accepted connection, sharing for Workouts, Logs, Charts, and Calendar starts off and can be controlled separately. RANKED is free to use, and RANKED Pro is an optional auto-renewable subscription billed by Apple that unlocks unlimited live Coach messages; manage it or turn off auto-renew in your App Store account settings. You can sign out or choose Delete Gym account from Settings. Deleting the Gym account removes the cloud identity, memberships, connections, and cloud backup while keeping training on the iPhone. To report or block a Gym member, open your Gym and use the controls on that member. Reports are reviewed and appropriate action is taken when necessary.
Safety
RANKED is a workout log, not medical care. Stop exercising and contact a qualified professional if you are injured, in pain, or unsure whether an exercise is safe for you. Call local emergency services for an emergency.